Your car's or truck's suspension system is what ensures a safe and comfortable ride, even when the road ahead is rough. But just like any of your car's critical operating systems, your suspension needs professional service in order to do its job. If you're experiencing a bumpier ride than usual or your vehicle seems to be swerving more than normal when you change lanes, it's time to have your suspension system inspected by a pro. In Virginia Beach, VA, call Indian River Auto & Transmission Repair.
$200 Off Major Repairs
Free towing with any repair
Reliable Maintenance for a Smooth Ride
Thanks to the constant motion of your car or truck, your vehicle's shocks, which provide measured resistance when your wheels bounce or your chassis turns, can wear out after several years of use. With shock service from Indian River Auto & Transmission Repair, you'll get back the smooth ride you've been missing.
For shock service you can trust, call the experts at Indian River Auto & Transmission Repair now to book your appointment.
Best prices, best service, amazing people. I’ve taken my car here whenever it has a problem and they diagnose it and fix it in a timely manner. Mike and Paul are masters at the craft and I’d recommend them to anyone.
- CJ Figueroa. 5/29/2020
If I could give more than 5 stars I will. A++ grade for customer service. They were very knowledgeable with the issue I had. They kept me informed every step of the way. They were very patient in aswering all the questions I had. And when I needed to pick up my car off hours, Mike were nice enough to drive back and open the shop for me.
They were very understanding and accomodating. With all that, I even got a discount for their services. What more could a customer ask for? The next time I had issues with my car this place is definitely the first place I will go to. Indian River Auto & Transmissions is the best in Virginia Beach.
- ztate08 . 5/13/2020
*Edit: When I took my car to them I was having problems with it starting up after fueling. They found the timing to be the problem, as well as the catalytic converters and the purge valve. I paid over $1,700 to get a timing belt comp kit, catalytic converters, purge valve, fuel system cleaning, and some routine fluid maintenance. Less than a month later my car broke down about an hour and a half away and they left me stranded. My timing belt that they were supposed to have just changed snapped and bent some pins in my motor. I called them multiple times immediately and was told that they would contact me back. They never contacted me until I went up there in person days later (since I didn’t have my car it was difficult for me to find a way there). Only when I went in there in person and threatened with a lawyer did they even attempt to try to help me resolve my issues 4 days after my car initially broke down The timing belt was never actually changed by them (there were no numbers or even traces of numbers on the belt), and their neglect cost me my entire vehicle.
The atmosphere is nice, the employees are fun yet down to business when necessary. I came in with a car problem, it took a few days for them to go over everything (it had been a couple years since I’d even had a tune up). They completed several things, and my car does idle and run a bit smoother. The main issue that I originally had is still unresolved, however they’re taking it back in and retesting everything to try to repair what is not working correctly. Overall I would absolutely recommend them.
- Khristina Rynders. 5/10/2020
I absolutely love this shop ! They go out of their way to assist you. So friendly and reasonably priced! I recommend this shop to everyone!
- barbara bowden. 5/4/2020
Great work, fast, affordable and the customer service is top notch!!
- Alaina Mores. 4/21/2020
My name is Sarah just using my daughters acct to make this review! I came in this Saturday morning & found out I needed a wheel bearing. Mike & Lee did a fantastic job & made me feel comfortable that I made the right choice to come to them. I will definitely being going to them from here on out ! they really are THE BEST! Thanks again guys!
- Brielle Anderson. 4/20/2020
This place was awesome! Definitely will be going back to them for all my auto repairs.
- Brenda Thomas. 4/19/2020
Mike and his team got me fixed up with awesome customer service! Even though the repair got behind, Mike made the situation right by the customer! I will definitely be back for future repairs! Go check them out for your auto repair needs.
- lee vanpraag. 4/18/2020
Paul and Mike, took care of my F 250 7.3 which needed a new starter. While we had some scheduling snafus they took care of me and also fixed the issue I caused on my girlfriends car for free after I replaced struts. No more needs to be said on that. Definitely recommend these guys!
- John McArdle. 4/13/2020
Both me and my roommate have been going to these guys for over a year now. I recently had a timing belt and head gasket repairs done on my Jeep and the time it took was less than what they quoted me at, and service was awesome. They also had my roommates Jeep for an engine code and did a full diagnostic before finding out the problem was a super expensive fix and they were not even mad when we decided to take it to the dealership for warranty repair instead of using them. Paul the owner is a super personable guy and if you ask for explanations he will break everything down in a super simple way that anyone can understand. I very much doubt I will be going anywhere else for any repairs in the future.
- Paul Wojtas. 4/13/2020
Best experience I’ve had at a auto shop ever since I got my car this is the only place I come to great staff speedy work with reasonable prices this is a great place of business highly recommended
- Malik . 4/13/2020
Great customer service and the workers here are very fast at getting your vehicle tooken care of, as soon as I arrive d I was greeted kindly and my vehicle was brought in and fixed in a matter of minutes! Will be back if I have anymore issues. Highly recommend!
- IndianaStarr . 4/6/2020
Came all the way from Newport News, great prices plus they will work with you. I met mike And he was great I got my breaks done but he also checked my car out for free. Overall great family to have on your side. Thanks again mike
- Shehab Mohamed. 3/29/2020
They were very detailed in their work and very fast. I am highly satisfied with the work. 10/10 recommend !
- Jasmine Young. 3/28/2020
Brought in my 2011 Camaro for some much needed TLC. Mike informed me via call and text (something a lot of shops don’t do) whenever something came up and needed approval on versus just do it and charging me or not doing it all and not informing me of any issues that were notice. Paul has a great group of guys and gal working with him and I’ll surely be referring others to him anytime!!!!
- Dmarcelius Roberson. 3/25/2020
They are great! They are very welcoming and friendly. In my two experiences with them I've seen that the owner really cares for his employees and works to make sure customers are well taken care of. Service is awesome, they thoroughly explain everything and really go the extra mile. It can be hard to find an auto shop you can trust and I'm happy to have found this one! These guys know what they are doing and will get you back on the road in no time!
- Anastasia Rambo. 3/24/2020
Mike and Paul are the coolest mechanics around. I would recommend to anyone for anything to be fixed on your vehicle.
- Shanae Owens. 3/20/2020
I love the guys there because they always look out for the customer
- Roland Totten. 3/9/2020
They've done a great job with my jeep. Previous ownership did some work. Paul, being a good businessman, took over warranty work done prior. No problems with doing the job. Lee is a man I can do work with. Between him and Paul, they can keep that place going. Lee being a very detailed kind of guy, and Paul being generous enough to use good sense and savvy they helped me numerous times and didn't do what they could've done and charged ridiculous for these things. Especially because I'm about a 20 minute walk, its convenient to be able to have a shop that knows the vehicle and can take the time on it as if it were his own. Thanks for all the help fellows.
- Demetris Branch. 3/9/2020
Lee and mike was awesome
- Jajuan White. 2/27/2020
Lee was extremely amazing
- Cecelia Price. 2/27/2020
I came here initially in January for a transmission flush and Lee and Mike were professional and got the job done that same day. I was shocked with how upfront everyone was and it was a breath of fresh air compared to other shops I’ve dealt with.
I decided to come back again for issues with my break pads and rotors. Lee and Mike again were awesome at getting me a diagnosis and a reasonable quote for the repairs.
I’ll definitely be bringing my car here from now on for any issues I’m having.
- Alexis Adams. 2/21/2020
Lee and Mike were awesome!
- Kurt Maness. 2/19/2020
This was my second time visiting Indian rivers auto and transmission. They were very kind and helpful. They will explain the causes of the problem and give tips on how to avoid them in the near future. They really value their customers to keep them coming back, for any future problems.
- Kori_g_b _. 2/14/2020
This is my 3rd experience with Indian River Auto and I was once again completely taken care of. Mike, Paul, and Lee were extremely accommodating and experts in their field. They got my Toyota back on the road after being inoperable for 4 months. Reasonably priced and excellent customer service. These guys really care and do awesome work. Thank you
- Adam Wolf. 2/4/2020
This was by far the best experience I have ever had at an auto repair shop! Lee made sure my experience was fast, accurate, and enjoyable! They fixed my car in no time! It is truly the most intentional, genuine, and trustworthy repair shop I’ve ever had! If I need to get my car fixed in the future, I definitely know I have a home with them! 10/10, would recommend!!
- Mia Janae. 2/3/2020
Great local shop, honest and informative, gave me options and were up front about all costs. Military and first responder discounts!
- Matthew Bender. 2/2/2020
These guys are awsome. Paul and Lee are knowledgeable and quality driven. They not only got me in quickly, but also pointed out the right way to fix the problem.Then gave me a great price. It's amazing to find a place thats genuinely concerned things get done correctly. Honest, great prices, no pressure..I highly recommend them.
- Tom Benko. 2/2/2020
They are amazing....
I came in last minute for my head light to get fixed which should have been like a 3hours to fix
Both Paul and lee knew my daughter birthday party was in less than 2hours they got me done in less that 20minute
Great service and great guys
- Veonca Evans. 1/15/2020
Great service! Quick and painless. Friendly front desk lady!
- Beau Ferguson. 1/1/2020
I’ve been in virginia for five years now & I wish I would’ve know about this place the entire time. Never going anywhere else for car work.
- Ma'Tellis J Brown. 1/1/2020
Amazing experience! Amazing shop! I went in to get a oil change, and the process was smooth, I’ll definitely be back in the near future!!!
- Latarsha Lee. 0/25/2020
They guys over here are awesome as always, oil changed and I'm ready to go, thanx lee
- Anya Quinise. 0/18/2020
Best place in business..The mechanic Lee helped me out in a timely manner, very professional. There not pricey at all!! I will be returning for my mechanic work..please go see them I highly recommend them
- Vanisha Boys. 0/18/2020
Lee is very hospitable and hardworking, along with the rest of the staff. My friends and were treated nicely during the whole service process.
- Maurnise Carr. 0/18/2020
I am hard to satisfy, I tend to hold businesses to a higher standard, I expect them to perform as well as the said they would perform. At INDIAN RIVER AUTO &TRANSMISSION they did.
Every step of the process was filled with honest information and integrity. Paul, the owner, was Informative and detailed about what the problem was, clear about what they need to do to fix the problem, then went ahead and performed as well as they said they would. Who could ask for anything more.
At the end, they asked that I return in a few days so they can check to be certain it was all correct.
The work was completed correctly, Honesty, Integrity and Affordability rule the day and You’ll find all three at Indian River Auto & Transmission.
- Duncan Craig. 0/17/2020
Awesome service I would recommend any of my friends to go this shop very friendly environment and excellent service on point !!!!!!!!!😊
- Nicole Whiting. 0/14/2020
Awesome people, repair got delayed by a couple of days but it was great that we were able to finance and fees were waived to keep total in our financed amount to be something we could accomodate.
- Pamela Williams. 0/14/2020
Awesome experience! Went in for a transmission fluid change, received a complementary oil change and then a discount on price at the end when it came to picking up the vehicle. Highly recommend!
- Matthew Cronan. 0/12/2020
Great service really nice people speedy work
- Official Scruggie. 11/27/2019
Hello my name is Denise and i would like to say Indian River Auto and transmission were very professional and took very good care of my needs for my car.
- Denise Anna. 11/19/2019
I initially took my older Jeep to them knowing that it had several problems. They replaced my transmission, fixed rusted brake lines, and stuck break calipers among other minor things. They did all repairs in a timely manner and kept me updated on what was going on. Then, after having it back and driving it around for a week or 2 I noticed it was leaking transmission fluid so I returned it to the shop and they said they would look at it.
That's were things changed. They kept my car for nearly a month and I called them 5 different times, talking to Mike each time, asking what was going on and kept getting told that they would call me back until finally he said it was a leaking transfer case seal and the amount he quoted me was more than I could afford after all of the other repairs, which I told him. He said he was going to see if he could work something out for a discount and would get back to me. He never did. After week four of them keeping my Jeep I showed up unannounced and Mike looked surprised to see me and when I asked why they couldn't call me back he told me that he thought I had already picked it up but the look on his face said otherwise.
I ended up taking it to another shop to have repaired and was told that it was something that should have been looked at/replaced when the transmission was replaced. The other shop made the repair and I had my car back in 3 days. Fast forward a month or two, I called Indian River auto to try to get clarification on why they did find that the first time and the call was answered by the owner Paul. He was very apologetic and told me that had I talked to him that I would've never had those issues and that Mike, that I had dealt with, had since been let go of because of these types of issues/lack of communication with customers. Paul told me to bring in the invoice from the other shop and he would reimburse me as well as extend the warranty on the transmission.
The owner did everything he could to make amends and has gained my respect as a business owner. I think that the issue I had was solely due to the fact that I was dealing with a manager that couldn't handle everything on his plate and it gave me a negative view of the business which has since been changed. I would recommend this shop to other now that Paul is running the counter himself.
- Lauren Agee. 11/12/2019
Indian River Auto is an awesome. I am new to the area. I didnt know anyone. The staff was friendly and knowledgeable. I truly recommend.
- Roselind Danzie Vaughan. 11/9/2019
Amazing shop!! Not enough good can be said about this place. The owner is great, personable, understandable, and professional. The mechanics are the best in the business. Only regret i have is i wish i found them sooner. After being a car owner for 14years, i can finally say i have a trustworthy mechanic shop to rely on. You will not be disappointed.
- Sam Rodriguez. 11/6/2019
The heat in my car hasn't worked for a few weeks now. I took it to a shop a few weeks ago who told me I needed a heater core because it was all clogged up for the tune of $2000!!! I decided to just deal with the cold till i saved up for the repair. I overheard a lady in walmart talking about her recent repair here and figured it wouldn't hurt to get a second opinion, and I didn't have to pay for a diagnostic. They were busy when I walked in but got my car looked at in a reasonable time frame. The owner Paul loved at my car himself. He agreed that the heater core was clogged but offered to try to flush it out before saying it needed to be replaced. 45 minutes later, I was driving down the road in a toasty car and only spent $100. I am so grateful for Paul and the guys at Indian River. I was in the right place at the right time! You have earned a customer for life!!!
- Angelina Ortiz. 10/30/2019
They were attentive and very detail oriented. Answered all my questions and trustworthy. Thankx Guys!
- Jeane Meese. 10/29/2019
No one wants to end up in a repair shop the week of a holiday, but I am so happy that my Cruze ended up here! My alternator died on my car literally on Indian River in front of the shop at 4:30 on Thanksgiving Eve. I didn't know what to do. Therese at the desk helped me stop freaking out and told me they would get me back on the road. The owner Paul and 2 of the technicians pushed my vehicle off of indian river, across their parking lot and got it inside. They stayed late to get my car fixed so I could get on the road the next morning to spend the Holiday with my family. I am so grateful for the crew at Indian River Auto and Transmission Repair for going above and beyond. I will only come here now and make sure my friends and family know to come here too! Thanks guys you rock!
- Michelle Goldman. 10/29/2019
I highly recommend this place! I've never had a better experience going to an auto shop and the people are very friendly.
- karthik tadi. 10/24/2019
I found Indian River Auto & Transmission Repair online since I’m new to the area. After reading a lot of great reviews I decided to give them a try and I am here to write yet another great review!!!! The whole team is professional, the pricing is fair and they repaired my vehicle quickly. I will continue to bring my car here for repairs. Thank you!!!!
- Dabney McDonald. 9/30/2019
So friendly and honest! Fast turn around time ,went the extra mile and scheduled the tow for my car .... Thank you and keep up the amazing work
- Terrie Sandalis. 9/18/2019
Words can not express my appreciation for everyone at thos shop!!!! They are the best!!! If you are looking for a shop that is honest, transparent and takes the time to actually explain the functions of your car than go here! They take pride in their work, and will have you driving away knowing that you've made the right choice!
- Jawawna Baker. 9/16/2019
I have been a frequent customer for years and I'm always pleased with their service, attitude, and honesty. Most recently they conducted a free diagnostic on an issue I had. Instead of charging me to fix the issue they saved me hundreds by referencing my warranty and recommending the proper dealership. Very thankful.
- Rodolfo Barrera. 9/5/2019
This place is fantastic! Service is super friendly and accommodating. I’ll be going here for my oil changes going forward!
- Lauren Dorchin. 9/5/2019
Every aspect of my visit was not only top quality, it was along the lines of spending time with friends and family. Even though this was my first visit, the level of attention the shop gave my car, all the while listening to my concerns, made me feel like I have been part of the Indian River Auto & Transmission family for a long time.
- Joshua Linares. 8/20/2019
Mike and his staff were so helpful and knowledgeable! I will definitely come back here in the future for any services my car may need. I went to auto zone to get a specific product for my car and was told it was the best but as soon as I showed it to Mike,he let me know the dangers of using that specific product in my car and educated me on why I shouldn’t!
- Kennishia Davis. 8/19/2019
Paul. The owner is an honest and GREAT person and Mike too, and all the rest of the crew. I will be definitely taking my car here in the future. I will recommen this place to family and friends. They are the GREATEST...!!!
- Velvet Church. 8/12/2019
Mike, Paul, Mikey, Teresa and Lee are all AWESOME. Mike is a fun loving person and also a comedain I might add. They go above and beyond their job...this place has really turn around since Paul has been the new owner . I truly enjoy being there ...to the point ...once my car was ready .I still sit there and enjoy my conversation with a customer named Tom . I really felt at home here, and for me being a female for once I didn't feel that just because I'm a female that I was going ti get..... Ripped off....!!! I gald more car is fixed ...and I'm 😂 very elated it is, but I will miss being there tomorrow....I might stop by just to say hi...., so if in and doubt or unsure about coming here , your worries ARE all over....PLEASE... believe you won't be sorry if you take you car here, they will take GREAT care of you as they have done for me and so many others. I have already recommend a neighbor and a friend that will be taking their car to them also. One of my friends that took me to pick my car up got her car fixed today also. Thank you to ALL of the GANG that works here... for making my experience here a great and awesome and a pleasant atmosphere to be in. Love you ALL...💯%%💜💛💜
- MARY THOMAS. 8/12/2019
Excellent customer service! Mike and his team helped us, saved us money and made sure we got our car back on the road!
- Inside Jah. 8/12/2019
This place replaced my motor at a very good price. I baught my car off of OfferUp from a guy about a year ago. When my inspection came due, I failed it because my airbag light would not come on. I took my car here and they found out the person that had the car before me put black tape on the airbag light. They fixed everything the CORRECT and LEGAL way. Everytime I come here, I have nothing but a GREAT customer experience. This is the best mechanic shop I have ever been to. The mechanics there are AWESOME and does everything to figure out the root of your problem and what needs to be done.
- Briarnnia Mebane. 8/10/2019
Friendly and knowledgeable staff
- K DALTON. 8/9/2019
I highly recommend this place! I've never had a better experience going to an auto shop. The owner Paul was able to diagnose what exactly was wrong with my car and gave me multiple options on how to fix it. They're a very reputable business! The staff was excellent as well. Don't waste your time at other shops. Mike was also super nice and extremely helpful. Truly good people!
- Samantha Bowman. 8/8/2019
I stumbled across this place at first because it was one of the only shops open on Labor Day and my car was making a weird noise. Man I'm glad I did! I was greeted by Paul and we discussed my issue and he had it up to be checked within the hour. I definitely appreciate the fact that he called me to let me know what was going on with updates, gave me a quote for the work (very reasonable), and offered to explain everything I had questions about. To find a shop that takes the time to actually help their customers, explain things, and not try and upsell you is awesome. It ended up being a backwards carrier bearing (installed somewhere else) but their mechanic noticed it right away. I don't really write reviews but I was so pleased I felt this shop deserved it. If you need anything from an oil change to a full on transmission rebuild, check these guys out. Plus they look out for the military so I really appreciate that.
- Troy Tate. 8/4/2019
Very awesome staff that works fast and makes sure your car is in the perfect condition before it leaves their shop.
- Darius Pippen. 7/28/2019
Super friendly staff and really personable!
- Kristina Wooley. 7/21/2019
Hey guys, if you're looking for a good shop who's honest and affordable, then these are the guys. I'm a pretty savy shopper and they beat out everyone else. I have multiple vehicles and I do most of my own work, but if there is something I can't figure out, I'll take to them and they'll let me know exactly what the problem is and if I can fix it I will, but if I can't I will always let them repair the issue. Like I said, I've shopped around and found them with the best prices in town plus they offer a military discount which applies to labor only. If you have your own parts, they will use them for you but they can not offer a warranty on your parts. Anyway id give them 10 stars if that were available. Give them a call if you have car issues.
- DAVID FLORES. 7/21/2019
Very helpful and friendly! Had me back on the road safely in no time. Highly recommended!
- Chrissy Dove. 7/20/2019
We pulled into town for my in-laws 50th wedding anniversary on a Thursday night. The van was running hot and had developed a coolant leak. I called up Mike on Friday morning and he told me he could get it looked at in the next couple hours and get it fixed.
The repair was actually finished on Saturday, but we left on Monday and got home without incident. Mike also gave us a tremendous veteran discount and a free oil change to boot! He also gave my father-in-law a free oil change for his anniversary!
I have one piece of constructive feedback though. Mike is a great guy, but I was very concerned my van wouldn't get fixed until we picked it up on Saturday. Mike is so nice to people that I think he gets involved in personal conversations at the expense of timely and accurate communications.
Given that the repair was made correctly, the repair was completed within our minimally acceptable timeline, we got home without incident, and the fact that Mike gave us such a good deal - you can file my constructive feedback in the would have been "nice to have" category.
Overall, this was a solid "A" experience and would highly recommend.
- Tad McDowell. 7/20/2019
I took my car here from multiple mis diagnosis. And over $1,500.00. Worth of unnessary repairs. They took the time to go over my car and tell me step by step as to what is wrong with my car. There quote to fix what was correctly wrong with it, i am in shock. Owner is Great, very professional ams will not rip you off. Dont take your car anywhere else!.. forever a customer!
- J C. 7/19/2019
These guys have a great heart and I really appreciate all they did for me today. Times are really hard. They dont try to get one over on you because they want your longterm business. Thanks so much!
- Lisa Bey. 7/17/2019
Great customer service! Mike and Jessica are very friendly and knowledgeable.
- Audrey Beckett. 7/17/2019
Mike was SUPER friendly! They are honest and thorough. Will definitely give them my business again.
- Jeannine L. 7/16/2019
This experience was definitely a good one. I will definitely recommend my fbff, and continue to come back,thanks again for everything guys,c u in the future for my oil change anishia
- Anishia Moore. 7/13/2019
Mike is such a wonderful person. Just friendly and all around a good person. I felt at home&felt that my car was in good hands. They come highly recommended and i will tell anybody to cone here. U can't go wrong here. I enjoyed Mike he made my day at the front desk. Money well spent&I will be here again and again
- Jen Council. 6/29/2019
Pauly and his crew took care of me.they are very personable and they make u feel like family.. any car needs will be met there. dont hesitate to take your car to these guys.. they ROCK!!
- desyre jones. 6/24/2019
Went to three places to see about getting a case but repaired. Came here Mike said sure thing give me a day. Seatbelt is fixed and saved me 300$
- Jason Kalley. 6/12/2019
Wow!! What a repair shop!!! My wife and I are visiting the area from Florida. Our truck suddenly overheated about 5:30PM on Tuesday. We were parked in a gas station parking lot; and called AAA and they said they would get to me by 8:00PM -- a lot of good that would do. I searched for "auto repair" on my phone and found Indian River as the closest; called them; and Paul Russell told me they were opened until 6:00PM. I was about 2 miles away and drove there. He checked out my truck and found the thermostat housing and the water pump were bad. The thermostat housing is plastic (thank you, Ford) and the truck has 150,000 miles on it, so these repairs weren't out of line. He said he would be able to have it fixed first thing in the morning. I told him I didn't have a "Plan B" because I was visiting from out of town. He immediately called one of his mechanics and asked him if he would stay until the truck was repaired; and that he (Paul) would stay also to work on the truck with him. The mechanic agreed to stay and they worked on the truck and got it all finished in less than two hours. This was really a big deal for my wife and me because we really did not have a Plan B and had to drive to Williamsburg to stay the night after visiting in Virginia Beach all day. Not only was Paul extremely courteous and understanding, but he was even more accommodating with the charge for the service. I am a veteran and he gave me a veteran discount in spite of having to work way past the closing time for his shop. Our drive to Williamsburg proved that the work was done very professionally. And Paul's conversation during the time we were waiting was proof that he is not only a great business owner, but also a great Christian who cares about his employees and his customers. I highly recommend Indian River Auto for any work you might have to have done to your vehicle. This whole event was a nothing short of a miracle!!!
- Gregory Franceski. 6/3/2019
We took my daughter’s wounded car to Indian River Auto and Transmission in April 2019 to determine whether the engine could be repaired. Mike spoke with us at the time and promised a careful examination. It turned out that the engine was ruined but Mike could install a used or a new engine for a substantial but not outrageous sum. We decided against putting any more money into the car due to its age, so I can’t speak to the work the shop actually does. But throughout our several interactions, and in speaking with my daughter since, Mike was friendly, outgoing, upbeat and very willing to discuss options. He even refused payment for examining the car. He treated my daughter seriously and with respect, unlike some of her experiences in other situations, even gave her a card for a free oil change in the future despite not getting our business. Mike’s customer service attitude alone deserves this rating.
- Ron Carlson. 5/30/2019
Fast, friendly and speedy service! The ladies in the front office are extremely knowledgeable and helpful! I love coming to this location.
- Cindy . 5/21/2019
I would like to think the guys at Indian River Auto & Transmisson Repair for all the help I got today. From the time I pulled up they made sure I felt like I was family. I have never been in a repair shop where people have been so nice and be straight up front with you. They will tell you if they can do the work before just jumping on your car and making you spend more that you don't need to spend. If you need work done on your car I proimse you this is the place to go. I normally don't write reviews but the way I was treated I had to let people know how good they treat their customer. You guys rock and I praying God blessing on your business.
- Justin Gravely-Strayhorn. 4/25/2019
Had a good experience there car running great
- Vernon Simmons. 4/6/2019
They worked hard in finding a specific part for my car and they did not give up. Very professional and they do work with you. Plus they have a great sense of humor.
- Sandy Smith. 3/30/2019
Mike did a great job on my vehicle. Fast work too!
- CONNOR SIMPSON. 3/27/2019
I was given a fairly good quote for a c230 transmission rebuild. Upon arrival the owner actually took another $1000 off of the price... I swear I almost cried tears of joy.... Very prompt service and hospitality out of this world... I would recommend to all my family and friends ....
- David Haskins. 3/26/2019
fast, super friendly and honest.
- Ken Uribe. 3/17/2019
Fast service good staff.
- levi wall. 3/15/2019
So Nancy and I have been coming here for several years and the service has always been awesome. Recently I had a leak on my GMC Yukon which was kicking my butt so I called and talked to Mike and he got me in the next day, troubleshot my problem and got me back on the road that day. Very reasonable and very professional. Ever hear when it rains it pours, well, the next day I have a rattling noise coming from my engine so I stopped in on my way home “ convenient for me “ and Mike comes out, listens and tells me I have a bad bearing in my tension arm pulley. He has a new one delivered and swapped out in less than 15 minutes and charges me nothing. Tells me to have a great day. Beat that for service. Give them a chance next time you need some automotive service of any kind cause they do it all. You won’t be disappointed. Thanks to the whole team, you guys rock.
Robert and Nancy.⭐️⭐️⭐️⭐️⭐️
- Nancy Monroe. 3/2/2019
I took my Jeep in to have the transmission looked at because the vehicle was kicking. The mechanic did an excellent job at checking the transmission and informed me that the issue was in fact my motor mount. I then asked them to fix some seals that were leaking oil along with fixing the motor mount. The job was done in a couple days. While doing the job, they noticed some vacuum lines that went bad and took care of them for me, going above and beyond like that makes a big difference. The Jeep is now running a lot better now. These guys have been excellent to deal with through the entire process. I highly recommend them, they will take good care of you and your vehicle. They also gave me a free oil change for when I’m due for another one.
- Daniel Hinton. 2/30/2019
Good place for transmission work. Mike hooked me up with a free oil change as well. Ill go to them again if i need to. Thank guys
- Devon Malone. 2/23/2019
Hands down the best shop I've been to in the longest time. The staff is super understanding and honestly compassionate about the cars they work on and the people they help. 10/10
- Nathan Keith. 2/22/2019
My Jeep is currently being fixed by Indian River Auto. So far the customer service has been excellent! It is taking longer than anticipated due to having to wait on parts to ship in but so far they seem honest, knowledgeable and friendly. I'll post an update after it's all said and done
- Kayla Watson. 2/20/2019
Fast honest and respectful
- ITrap 247. 2/19/2019
This place is great!! I found this place by searching on Google and reading the past reviews. Most people have no problem posting negative reviews but to get positive reviews can often be a challenge but I can honestly say that this place is A++! I was having an issue with my engine and it had to be replace which was very emotional for me, but Mike and Teresa were excellent at putting my mind at ease and getting me back on the road in no time! Great customer service and very affordable! I'd recommend this place to anyone in need of any type of car repair. They are excellent!!
- Erica Ward. 2/17/2019
I had a wonderful experience with mike. There under a new ownership and they are really great mike treated me really good and made me feel as if I was family. I’m coming here for now on!!!!! Hands down. They also have very good prices. You don’t even have to wonder when it comes to Indian river auto go and get your car repaired there!!!!
- Foxy B. 2/16/2019
I want to thank mike at auto & transmission for fixing on my car. Very awesome great job.. keep up the good work..
- jamiyah Miley. 2/16/2019
Great , very respectful and well welcoming , friendly environment .
- Khalil Jackson. 2/13/2019
Might be worth going there now that Mike is running the place, as I'm told it changed management recently. Was super shady before. They still need to hit their stride though, hard to tell how they will do right now. I had a couple issues with the work they did, but they did fix it eventually for free. Huge step in the right direction for the garage, I wish them all the best as they move forward.
- Stephen Quigley. 2/9/2019
I highly recommend this auto repair shop i brought my vehicle from them last year in which they rebuilt my transmission and I haven't had any problems. I take my car to them for all maintenance and they are very reasonable and work with you they even have payment options thanks Indian River auto and transmission I will continue to be a loyal customer.
- Ashley Cartwright. 2/8/2019
Had a flat tire and needed a patch. Talked to a gentleman named Mike who was extremely helpful and nice as could be. Between him and the owner Paul they fixed the flat at no cost to me, which was extremely generous. I am very thankful to these two men and will be returning here in the future for my autocare needs!
- Haley Pailey. 1/28/2019
I went to this shop concerned about my transmission fluid level. Travis diagnosed my care at NO CHARGE! WHO DOES THAT IN 2019? He did not try to sell me a service I did not need. Back on the road to Richmond with peace of mind. THANK YOU TRAVIS!
- Selena Cabral. 0/21/2019
This place is seriously the best! They saved me $200 on a repair and are honest! Melissa is so sweet and friendly!
- Alexandrea Parrish. 11/27/2018
Earlier this year I was passing through Va. on my way to a family wedding in New England. Without warning my engine died, leaving me stuck in the left turn lane at a stoplight. Fortunately, a quick Google search brought up this highly rated shop and they were able to get a wrecker headed to me. My fears were confirmed shortly after the car and I were delivered to them; my engine had to be replaced. The professional and courteous discussion showed me that, if I had to do it, at least I was in the a good place to get it done.
Their courtesy went much farther than that; they helped me find and delivered me to an affordable motel. I was very concerned that I wasn't going to make it to the wedding, and I'm afraid I was a huge pain to them, although they were never less than kind, with calls for progress reports.
They also offered to bring me more stuff from my car and to take me shopping!
Through no fault of theirs (wrong engine delivered) the job took longer than expected and the motel charges were climbing quickly.
Amazingly, when it was time to settle up and get back on the road, the bill was for a LOT less than the estimate they provided. I doubt they made a penny over-all but they remained extremely courteous, concerned and caring. I could not have asked for anything more.
The one down side to this (aside from missing the wedding and needing another engine), is that I live too far away from them to use them exclusively.
You often hear of travelers being taken advantage of if they need help on the road. I don't doubt that it happens. But not at this place!
The best ever!
Chip Conway, Jacksonville, NC
- Chip Conway. 11/16/2018
Customer service doesn't get any better than what I received from Brian and his team!! After 3 other repair shops Brian figured out my car issue and got me back on the road. I will never go anywhere else as long as he's there to work on my car. The amount of compassion and understanding I received was wonderful. I'm so thankful I have found a place I can trust!! Leslee Murray
- leslee murray. 10/9/2018
My Acura TL 2004 is my baby.
She was losing power and I did not know why.
I took my car to Indian River Transmission and explained my problem.Melissa listened to me and explained what the problem could be.
Melissa is extremely knowledgeable about cars.
She answered my Wife's and my questions and explained everything in detail.We felt very comfortable because most transmission places have the attitude you need us we don't need you.
The mechanic Mark,bar none is a first rate mechanic.I was extremely satisfied with the work done on my vehicle.I would highly recommend Indian River Transmission to anyone.
You have a customer for life.
Also,Melissa and Mark both need a raise.
Good people who genuinely care.
- Vassago deLioncourt. 9/26/2018
Melissa is the greatest... So often you go to an auto shop and people want to rush you out or get over but Melissa and Paul are the greatest. Got both cars taken care of and w impeccable timing but even moreso was the experience. To have someone that actually cares and deals w you as a person and not just a customer is great. Performance was great ! Timing was great !!! Customer service was PHENOMENAL and I'm not going anywhere else unless this this shop closes .. I'm a customer for life and so is my fiance who also was getting her car done alongside of mines ....THANKS SO MUCH !!!!!
- James Mccoy. 9/4/2018
I WENT INTO THE SHOP AND AS WOMAN GOING INTO A MECHANIC SHOP... YOU NEVER KNOW WHAT TO EXPECT...ITS SCARY...BUT MELISSA MADE IT EASY FOR ME...SHE WAS PERSONABLE, PROFESSIONAL,AND CARING CONCERNING MY CAR ISSUES ...SHE ALSO WENT ABOVE AND BEYOND TO MAKE SURE I WAS HAPPY AS A CUSTOMER...
- Tramaine Towe. 9/4/2018
What's crazy is I always had little faith in auto shops but this one right here just restored my faith I love this shop they are so nice and professional they did a diagnostic for free helped me get a loan to get my truck the same day when I say found my new spot I love it come see them you won't regret it!!!!!
- Roxanne Scott. 9/1/2018
My wife took her dodge caravan in for a noise in the front differential that no one else could find and Travis went for a ride with my wife and knew what it was right away and was able to fix it at a very reasonable time . These people are great , They took really good care of my wife . I Would give these people a 10 star if i could . Thank you Travis and your team for everything .
- trey williams. 8/26/2018
This shop is the most quick and professional shop I’ve ever let work on a vehicle of mine. And I am more than pleased, these people really know what they are doing. I’m not going any where else, I have found my shop
- Jakari Jackson-Dinnall. 7/29/2018
Fantastic work on my Dodge dart! They fixed my A/C compressor quickly and for a great price. The people working there were also super helpful, honest, and knowledgable! I will definitely be visiting them next time I need anything done on my car.
- Hannah Hodsden. 7/8/2018
I'm well pleased with their service and friendly atmosphere.
- Sherry Singer. 7/4/2018
Hands down the BEST auto shop I've dealt with!! Great customer service....professional.....knowledgeable...honest.....will go above and beyond!! Definitely will be a returning customer!!
- Nichole Arsenault. 6/27/2018
I was broke down from out of town and this shop did everything it could to make this as easy a possible. I had a great experience with this shop and they saved me and my families vacation . Thanks to everyone there .
- Hank Wilkerson. 6/26/2018
We had to go here to get my boyfriends clutch replaced. They were so helpful and friendly as soon as we walked through the door! Overall, great prices and great and speedy work. We will definitely be returning if we ever need any other work done on one of our cars! Thank you Paul and all of the others that worked with us, we appreciate you!
- Kellianne MURTHA. 6/23/2018
These people are a blessing , they really took care of me . I took my car in because the check engine light was on and it was having a really hard time to run in the morning , After they check it out they found that i had hose off and they replaced it at no charge . Thanks guys . I really needed a break .
- Cindy Dunbar. 6/19/2018
July 2018: excellent follow up, checked out great and some additional work. I highly recommend this company for engine and transmission work.
July 2017: Timely service and very knowledgeable in their work
- Quenton Howard. 6/14/2018
I'm new to the area & they beat the quotes I had received from other shops. Saved a lot of money & got my repairs finished quickly. I won't go anywhere else & I'll refer everyone I know to them. Thank You Indian River Auto & Trans Repair!!
- Luna Chik. 4/25/2018
Fantastic service, extremely fast with free
diagnostic. Glad I came here, even though I was less than glad about why I had to come here.
- Bored More Bored. 1/9/2018
Did service on my Audi. Great people along with great work. I would definitely recommend these guys.
- Jordan Doyle. 0/31/2018
This man plugged my tire for free! Great service and extremely friendly
- Francisco Owen. 11/18/2017
This Shop is amazing, great customer service and quick work... IF YOU WANT A GREAT LOCAL SHOP WITH GREAT SERVICE, AFFORDABLE PRICES, PERFECT WORK, and GREAT KNOWLEDGE....COME HERE....seriously don’t second guess this place!!
- Samuel Arellano. 11/11/2017
Awesome! Hating that I have to be here, but glad I came here. Come in and talk to Paul. He’ll take care of you. They do free diagnostics and will explain it to you. Good price and service!
- Susan Dildy. 11/7/2017
Why is there only 5 stars , you can rate a woman up to 10 but a business only to a 5 !!!! These people deserve a 10 if anyone does , they treated me and my wife with the up most respect and gave us a very good price . Thank you Paul
- John Hubbs. 10/7/2017
These people really took care of me , i took my truck in for a transmission problem and these guys took very good care of me . I was really impressed with the level of customer service and the price . Very happy with these guys .
- Noah Mason. 10/7/2017
I told them my car wouldn't even start and they offered to tow and look at it for free. They even gave me a discount off of the repair since I told them I didn't have enough money. Great place I reccomend this place to anyone who has car troubles.
- Nathan Lowery. 10/4/2017
I had a great experience they were very honest and fair with there prices Paul was very helpful will be bringing my car back
- Loretta James. 10/4/2017
I had such a wonderful experience here! I showed up without an appointment and, even though they were very busy, they got me in and out of there in no time! The guy working the front desk was super helpful and the mechanics I interacted with were so polite and down to earth. Even the owner was kind enough to stop and explain everything to me when I didn't understand. To top it all off, they give a 20%% discount to military and they thanked me for my service! I mean, who gives that much of a discount?! My family and I will definitely be giving them all our business from here on out!
- Ami Faust. 9/27/2017
I have used these amazing people several times over the last few years. They have always hustled to get repairs done in a timely manner, they are extremely knowledgeable, and have consistently provided above-average performance. I can't say enough good things about Paul and his team! Just picked up my truck today and she's running like new, and AHEAD of schedule.
- Helen Barnes. 8/13/2017
I tell everyone to come here! Paul always takes care of me and my husband. He makes sure we get the best deal and always fast service. They also have 20%% off for military!
- Krista Lakes. 8/11/2017
I know have two car and Indian river auto has fixed any issues with booth and they have done awesome jobs on booth cars I will not go any were else and everyone nice and helpful
- robert outlaw. 8/7/2017
I needed a battery in my car , In being a single Mom I worry about places that will be Honest and not try to rip me off, so I stopped in Indian River Auto and spoke with Paul , his customer service skills were on point,he made me feel very comfortable , he was very attentive to my needs and concerns , and took care of my problem with excellence,I will be back and definitely recommend this place for your car service needs.
- Desyre Jones. 8/1/2017
I have brought my SUV in with steering and air conditioning problems recently and Paul contacted within an hour after drop off and could tell me what was wrong. When getting the veihle back issues were always fixed, never was I told false issues needed to be fixed. Always got my car in in reasonable time. Not over priced, Indian River Transmission is definitely my go to mechanic service center. I will definitely continued to suggest them to others for their mechanic needs.
- Chelsey Clifton. 7/12/2017
Came up to Virginia from Florida & experienced something know one wants to during that distance with their car. My brother in law recommend I see Paul at Indian River Auto & Transmission. The problems with my car gave the guys a bit of a headache, but they did what needed to be done & so much more! Now we are able to get back home. If your car needs a shop I highly recommend this shop & ask for Paul! He's the man. Also, if your qualified this shop gives a great military discount.